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No upsells. No hidden fees.
Just solutions, service, and satisfaction.
Six disciplines under one roof. Take the whole managed stack, bring us in for a single project, or call us when something breaks. However you start, you get the same team and the same straight answers.
01 — Managed IT & SLAs
Pro-active.
All systems go.
A continuous improvement plan where systems are protected and reliable. You get a fixed scope, a fixed cadence, and a written service level agreement — not a surprise invoice every time something hiccups.
a System monitoring 24/7
Internet, servers, network equipment and key systems under watch around the clock. We usually know before you do — and most of the time it’s fixed before you’d have finished writing the ticket.
b Network & security assessments
Quick and accurate quarterly checks for aging unused accounts and PCs, system health, and security vulnerabilities. The stuff that quietly accumulates until it isn’t quiet any more.
c Backup & disaster recovery planning
Monthly testing of file restorations. Annual disaster testing with full environmental recovery. We test it so that the day you need it isn’t the day you find out.
d Anti-virus review & remediation
Monthly check for updates, coverage gaps and anything that slipped through — for a network that is clean as a whistle.
e System update management
Monthly review to keep your systems humming and healthy. Patches staged, tested and scheduled around your working day, not through the middle of it.
f Documentation management
All documentation kept current and available to you on request. Your network is yours. If you ever leave us, you leave with everything you need.
g Preventative maintenance
Monthly health checks of your environment to confirm core infrastructure is at minimal risk for failure. Boring on purpose.
h Client reporting
Every quarter we let you know what’s going on — in plain English, with what we did, what we found and what we recommend next. So you can sleep at night.
02 — Networking
The part everyone notices only when it’s wrong.
Design, deployment and day-two operations for the wired and wireless network your whole business sits on. Documented, monitored, and built to expand without a rebuild.
Talk through your networkWired & wireless design
Switching, routing, VLAN segmentation and access-point placement sized to your floorplan and your headcount — including the corner of the warehouse that never had signal.
Firewall & edge
Perimeter configuration, VPN and remote access, content and traffic policy. Rules that are written down and reviewed, not accumulated over a decade.
Coverage expansion
New floor, new building, new warehouse. We survey, quote and install without tearing up what already works.
Monitoring & documentation
Live visibility into circuits, switches and APs, plus current diagrams and credentials handed over on request.
03 — Cybersecurity
Protect your most important assets.
Security isn’t a product you buy once. It’s a cadence you keep. Ours runs monthly and quarterly, and you get the findings in writing.
Quarterly security assessment
Aging and unused accounts, unmanaged PCs, missing patches, exposed services and misconfigurations — found, ranked, and put in front of you with a recommendation.
Multi-factor & identity
MFA rollout and identity hardening across email, VPN and critical systems. The single highest-return control most businesses still haven’t finished.
Endpoint protection
Anti-virus deployment, monthly review and remediation when something gets through. Coverage you can verify rather than assume.
Firewall & perimeter hardening
Upgrades, rule review, segmentation and logging — so an incident on one machine stays on one machine.
Security strategy
A roadmap sequenced by risk and budget. What to do this quarter, what can wait, and what will cost you far more later.
Incident response
When something does happen: containment, recovery from tested backups, and an honest account of what went wrong and what changes.
04 — Remote & onsite support
Problem?
Solution.
Computer with a virus. Laptop not connecting to WiFi. Cloud nowhere to be seen. The unexpected obstacles that make work… work. Support on the daily for issues big and small, so you can go back to doing what you do best.
Remote first
A secure remote session gets most issues resolved in minutes. No waiting for a van, no travel line on the invoice.
Onsite when it matters
Hardware failures, cabling, new installs and the problems that genuinely need hands. We show up.
Ad-hoc support
No contract, no problem. Ad-hoc services are designed as needed to get you back up and running.
Onboarding & offboarding
New starters set up and ready on day one; leavers cleanly removed from every system the same day.
Downtime.
Productivity. And let’s keep those unexpected costs low.
05 — Infrastructure
Modernise, automate, transform. IT simplified.
Server on the fritz? Wireless coverage to expand? IT improvement projects looming? We scope it, price it honestly, and deliver it without holding your working week hostage.
- Server replacement and virtualisation
- Security strategy
- Firewall upgrade
- Wireless access and coverage
- End-of-life and new tech cycles
- Disaster recovery architecture
- Cloud migration and hybrid identity
- Structured cabling and comms rooms
Solution architecture
We don’t believe in cookie-cutter solutions.
Expect them to fit your needs and align with your goals. Every project starts by understanding what the business is trying to do — then we work backwards to the kit. You get the reasoning, the alternatives we rejected, and what each option really costs over its lifetime.
See the lucid process06 — Backup & disaster recovery
A backup you’ve never restored is a hope.
Plenty of providers will sell you backup. Far fewer will prove it works on a schedule you can hold them to. We test file restorations monthly and run a full environmental recovery every year.
File restoration testing. Pick a file, pick a date — we bring it back and show you.
Disaster testing with full environmental recovery, documented start to finish, with recovery times measured rather than promised.
- Backup design with defined recovery point and recovery time objectives
- Onsite plus offsite and cloud copies
- Business continuity planning, written down and rehearsed
- Ransomware recovery playbook with immutable copies
How we work
The lucid process, defined.
- 01
Analyse
We learn the business before we touch the network.
- 02
Design
Architecture scoped to your goals and your budget.
- 03
Implement
Delivered on a schedule that respects your working day.
- 04
Support
Monitoring, maintenance and quarterly reporting.
Ready?
Tell us what hurts. We’ll tell you what it takes.
No obligation, no pressure, and no quote padded with things you didn’t ask for.