Lucidity Networks
Remote support session Let us help

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How can we help?

Tell us what’s breaking, what’s slow, or what you’re planning next. We’ll come back with straight answers — and if we’re not the right fit, we’ll say so.

Something is broken right now

585.739.3857

Fastest route to a human. Existing clients, call first — don’t wait on a form.

General enquiries

[email protected]

Talk to the owner

[email protected]

Fred Moore, Owner. Yes, really — he answers his own email.

Remote support

Start a session →

Download the Splashtop SOS tool and give our technician the code on screen.

Where we are

Rochester, New York

Onsite across the region, remote support anywhere.

Send us a note

Start the conversation.

Which services are you interested in?
How would you like to be contacted?

We’ll only use these details to reply to you. No lists, no sharing, no sales sequence.

What happens next

No sales sequence. Just the four steps.

  1. 01

    We reply

    Usually the same working day, from someone technical — not a sales development rep.

  2. 02

    We listen

    A short call to understand the business, not just the symptom you wrote down.

  3. 03

    We assess

    Where it makes sense, a look at the actual environment before anyone quotes anything.

  4. 04

    You decide

    A scoped proposal with the reasoning included. Take it, change it, or take it elsewhere.